What clients are saying . . .

Tom Devane amazes me with his grasp of both the "technical fix" to a problem as well as the "human fix" to major organizational issues. So often a consultant comes in and helps with a technical fix to a problem or organizational issue. S/he then leaves as the leaders install the solution, only to receive about 50 percent or less of the expected results. Tom understands what the missing piece is to ensure that the solution brings about 100 percent of the expected results . . . the human piece, or "how to lead change 101." Working with Tom is a delight. He brings not only his vast knowledge and expertise in leading businesses and people, but also a great sense of humor, boundless energy and infectious enthusiasm.

Lily Ruppe
Head of Organization Development
Johns Manville Corporation

--

One major difference between Tom and other process improvement consultants is that his work is both practical and lasting. Most consultants in this field—especially OD/Change Management Specialists—spend a lot of time generating theoretical, academic type deliverables, but nothing practical gets done. When Tom is involved, specific actionable deliverables come out of the process. When he leaves, things continue to improve, and my internal people continue to develop. One of the many things I learned from Tom is how to work with the Executive Team to discover areas of disagreement and common ground, establish shared expectations, and then how to move forward with the highest leverage leadership strategies possible.

Randy Weldon
former Chief Information Officer
Geneva Pharmaceuticals, a Novartis company

--
Tom guided our thinking about large group change processes in our program at Cornell University ILR. He has a remarkable grasp of the range of various methods, as well as the theory underlying them—and he has practical experience applying them in real organizations achieving real organizational improvements.

Jane Savage
Associate Director, Programs for Economic Transitions
Cornell University—School of Industrial & Labor Relations
--

Pragmatic, insightful, and high energy. That’s how I would describe Tom Devane and the teams he assembles to improve organizational performance. They are always geared toward rapid knowledge transfer and have a minimalist attitude toward on-site consulting presence at a client. By teaching clients to fish—rather than fishing for them—they ensure that the gains are sustainable and ongoing after they leave. And all the while they have a knack for making the project fun, too. We have found their combination of seminars, workshops, and coaching to be far superior to other performance improvement firms’ approaches that park dozens of consultants on-site for two- to three-year periods.

Larry Kinney
Manufacturing Director
AT&T